CLEAR RETURN PROCESS

Returns & Refunds

A practical return process for used OEM parts, with separate guidance for cancellation, incorrect items and transport damage.

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Clear information Personal support EU customers

Contact us before returning anything. Include your order number, the reason for return and photographs where relevant. We will provide the correct return instructions for the size and type of part.

HOW IT WORKS

How to request a return

Contact EuroPartHub

Email your order number and a clear explanation of the return request.

Wait for instructions

We confirm the return address and the suitable transport method. Do not send a large part without approval.

Pack the part securely

Use protective packaging and include all components supplied with the item.

Return and assessment

Keep proof of shipment. The item is inspected after arrival before the refund is processed.

14-DAY CANCELLATION

Your right to cancel an online purchase

EU consumers generally have 14 days from receiving the goods to notify the seller that they wish to cancel an online purchase. After giving notice, the goods must generally be returned within a further 14 days. National rules can provide additional protection, and mandatory EU consumer rights always prevail.

Return condition

You may inspect the part as reasonably necessary, but avoid installation, painting, coding, dismantling or modification.

Secure return

The customer is responsible for secure packaging and proof of return. Direct return costs are normally paid by the customer when disclosed in advance.

Refund method

Approved refunds are made to the original payment method where possible. Processing time can depend on the payment provider.

INCORRECT OR DAMAGED ORDER

Tell us before fitting the part

If the supplied item differs from the listing, send photographs of the part, labels and packaging.
If transport damage is visible, record it with the carrier and keep all packaging.
Do not install or modify an item that appears incorrect or damaged.
Normal signs of previous use shown or described in the listing are not transport damage.
Compatibility should be checked using the OEM number, vehicle details, photographs and specifications before ordering.

REFUNDS

When the refund is issued

Once the return is received and assessed, we confirm the outcome by email. A refund may be reduced only where permitted by law, for example when handling beyond what is necessary has caused a loss in value. Original standard delivery is handled according to applicable consumer law; additional or premium delivery costs may not be refundable.

QUICK ANSWERS

Frequently asked questions

Can I return a part if it does not fit?

Contact us immediately. A consumer cancellation may be available within the statutory period, provided the part has not been installed, painted, coded, modified or damaged. Return transport can be expensive for large body parts, so compatibility should be checked before ordering.

Who pays for return delivery?

For a standard change-of-mind return, the customer normally pays the direct return cost when informed in advance. If EuroPartHub supplied an incorrect item or accepts responsibility for a defect, we will explain the appropriate solution.

Can I return an installed or painted part?

Installation, painting, coding, modification or dismantling can reduce the value of the item and may affect the available remedy. Contact us before any work is carried out if the part appears incorrect.

When will I receive my refund?

The return is assessed after arrival. Approved refunds are issued without undue delay in accordance with applicable law, but the time until funds appear can depend on the payment provider.

NEED HELP?

Talk to the EuroPartHub team

Send us the OEM number, vehicle details and a link to the part. We will help you check the information before ordering.

Email us Contact details