Terms & Conditions

The seller and legal operator of the EuroPartHub online store is RIIBENG CASSE SARL, trading as EuroPartHub, 15 Rue des Tuileries, 67460 Souffelweyersheim, France. Registered office: Souffelweyersheim, France. Managing Director: Bruse Riibeng. VAT ID: FR77399486481. Email: orders@europarthub.com. The customer is the person or business identified in the order.

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily constitute acceptance. The contract is formed when EuroPartHub expressly accepts the order or dispatches the goods. Prices and currency are shown before the customer places an order. Delivery, taxes, customs charges or other applicable costs are shown or explained before payment where they can reasonably be calculated.

EU consumers generally have a 14-day statutory cancellation period for distance purchases, subject to legal conditions and exceptions. The customer must notify EuroPartHub clearly and return the goods within the applicable period. Direct return costs are normally paid by the customer when disclosed in advance. Handling beyond what is necessary to establish the nature, characteristics and functioning of the goods can result in liability for diminished value.

For an incorrect, damaged or allegedly defective item, contact EuroPartHub promptly with the order number and evidence. Do not install, paint, code, dismantle or modify the part before the issue has been reviewed. Statutory EU remedies for non-conforming goods remain available.

Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, EuroPartHub is not responsible for indirect business loss, incorrect installation, unauthorised modification or a compatibility decision made contrary to the available product information. Neither party is liable for delay caused by events beyond reasonable control, but the affected party must act reasonably to reduce the impact. If the exact item shown in the listing becomes unavailable before dispatch, EuroPartHub may fulfil the order by supplying a suitable equivalent. The replacement part may be dispatched from another country. Any authorised return or exchange must be sent to the return address provided for the relevant shipment. This address may be located in the country from which the item was dispatched. In the event of withdrawal from the purchase or an exchange requested by the customer, the customer is responsible for the direct cost of return shipping.

These terms and the contractual relationship are governed by the laws of the Federal Republic of Germany. This choice of law does not deprive consumers of mandatory protections provided by the law of the country in which they habitually reside. Statutory rules on international jurisdiction remain unaffected, including a consumer’s right to bring proceedings before a competent court at the consumer’s place of residence where applicable. Contact EuroPartHub first so the matter can be reviewed.